The purpose of this position is to provide field support to customer premises equipment (CPE) in NCTCOG’s 7x24x365 mission critical environment, including possible after hours, weekend and holiday work, as well as on call rotation. This position participates in the selection of new hardware, software technologies, and diagnostic equipment. This position is responsible for preventative and reactive maintenance and quality control of applications and CPE residing in our 9-1-1 call centers and data centers. The position works under minimal supervision and must be experienced in the areas of networking, knowledge of structured wiring, basic telephony knowledge; Windows based servers, workstations and operating systems, VoIP, and basic knowledge of Microsoft Office.
Work requires knowledge of a specific technical nature which may be obtained with a two year associate’s degree, diploma or equivalent from a college or technical school. Candidate must possess strong communication, computer, critical thinking, and problem solving skills, along with the ability to work both independently and in a team environment.
A minimum of one year of technical customer service and support is required along with a two year degree.
NCTCOG is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All candidates must successfully pass a pre-employment drug screen and national criminal background check in order to receive an employment offer from NCTCOG. The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee’s authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.